Wild Wonder Terms and Conditions- Version 1.0 March 2026

Terms of Payment

1. The following Terms of Payment (‘TOP’) apply to services offered by Wild Wonder represented by Caroline Crang.

2. For the purposes of these TOP, a reference to ‘we’, ‘us’, ‘our(s)’shall mean Wild Wonder, and a reference to ‘you’, ‘your(s)’ shall mean the end client who receives our services.

3. For the purposes of these TOP, Wild Wonder and you shall be collectively referred to as ‘the Parties’, and individually as ‘a Party’.

4. We offer a variety of services, the prices of which are listed on promotion. While prices are listed as accurately as possible, please note that:

a. currently we are not required to be registered for VAT. Should this change necessary updates will be made to our prices, where we have not been able to update promoted prices, you will be notified at the earliest possible time.

b. for private or bespoke sessions, travel costs @ 45p /mile for the first 10,000 miles and thereafter 25p/mile will be added if the location is further than a 30-minute drive.

5. Prices for private events and sessions will reflect the specifics of the agreement signed by the Parties. Payment can be made in full by way of a bank transfer the details of which shall be printed on your invoice. Payment by way of a single transaction, must be made within 30 (thirty) calendar days from the date on which the invoice is issued (‘Invoice Date’)

6. Prices for employee well-being programmes will reflect the specifics of the Agreement signed by the Parties. Payment can be made in full by way of a bank transfer the details of which shall be printed on your invoice. The payment must be made within 30 (thirty) calendar days from the Invoice Date.

7. Gift vouchers must be used within 12 (twelve) months of purchase and are non refundable. Should you wish to purchase or sign up for a service, the value of which exceeds the value of the gift voucher, you agree to pay the additional difference in price. This difference in price can be paid through www.wildwonder.uk.

8. If you are not sure of how to make payment of the additional difference in price, please contact Caroline Crang at discoverwildwonder@gmail.com.

9. Offer codes run for certain validity periods and cannot be used outside of those periods.

10. Usually, sessions need 4 people booked on to go ahead. If there are fewer than 4, I might rearrange the session and will do this with agreement from all participants where I can.

11. We may at our discretion provide concessions to NHS workers and teachers. Providing a concession for one group of persons or for a particular service does not legally bind us to continue offering the same concession in future and/ or to provide the same or similar concessions to other clients and/or in respect of other services.

12. Rescheduling and Cancellation Policy: You may reschedule a session at an admin fee of £5 up to 48hrs before the originally scheduled session. Rescheduling requests made after this time will unfortunately not be considered, and the session will be deemed forfeited. No refund will be available in such circumstances.

Our cancellation policy is as follows:

a. If you cancel 8 (eight) days before a session, you may reschedule in accordance with our rescheduling policy above, or receive a 50% refund.

b. If you cancel 3-7 inclusive days before a session, you may reschedule in accordance with our rescheduling policy, but no refund shall be available .

c. If you cancel 0-2 inclusive days before a session, you may not reschedule in accordance with our rescheduling policy, and no refund shall be available.

13. Please allow us up to 14 days to process refunds. If we need to change the location of a session due to forestry operations communicated by landowners/managers at short notice you will be able to attend at the replacement venue. Alternatively, you will be given credit enabling you to attend any other session of equivalent value at any time within 6 (six) months from the date on which the original session was scheduled to take place. Unfortunately, since situations like these are outside of our control, no refund is available.

14. Sometimes we may have to cancel a session due to weather conditions in which case you will be given credit enabling you to attend any other session of equivalent value at any time within 6 (six) months from the date on which the original session was scheduled to take place. Unfortunately, since situations like these are outside of our control, no refund is available. If the weather turns unexpectedly bad during a session, the walk might be shorter than initially planned and unfortunately no refunds are possible since situations like these are outside of our control.

15. I reserve the right to cancel a session if there are only males booked on, for personal safety reasons. In this scenario, a full refund will be given.

16. No refunds are available in case of a no show, i.e., if you fail to attend a session that you had already booked and paid for, but which was not cancelled or rescheduled in accordance with these TOP.

Customer Responsibility

It is the customer’s responsibility to use their own judgement about attending a booked session if feeling poorly, to declare any medical conditions and bring their meds. They will also bring suitable, adequate clothing, this includes extra layers and waterproofs or sun lotion, hat and insect repellent. Participants will respect the forest by not leaving any trace of their visit and doing no harm to anything on any Forest Bathing walk.

My Responsibility

Wild Wonder is insured and has public liability insurance of £5million.

I am first aid qualified.

I conduct risk assessments at all sites and do a pre-walk routine on the morning of the walk to check if the route is safe.

Complaints procedure

If you are unhappy with the service received from Wild Wonder, please email details of the situation to discoverwildwonder@gmail.com where it will be properly investigated.

Disclaimer

Wild Wonder cannot be held accountable for achievement of the health benefits as listed on the website.

Copyright

All content is subject to copyright Wild Wonder and must not be copied or used.